Hello, my friend! How are you? If you're out of time or "in a rush", go to the last paragraph of this text for a fast answer.

In times of immediate responses and connection 24 hours a day, talking about long-term transformation is a risk! But… we believe you can (and must!) dream big, and make a daily effort to get better every day. This is our mission - seeing you speaking English and being a Leader wherever you go. "The 5 Essential People Skills" was written by Dale Carnegie and its goal is to improve your people skills. In other words, to improve your relationships at work and at home.

Welcome to the last article and video about this book, my friend. It's been great to have you here! Today we talk about how to manage conflict and negotiate better. "The process can be made easier, however, by keeping your eye on the potential benefits". Negotiation skills can be a huge element in your career success and the magic of a good negotiation is creating a "win-win" situation even if it looks like a "win-lose", according to Dale Carnegie. How do we do it?

1- Make a commitment to an all-win approach;

2- Clarify what you want and why you want it;

3- Have a focused picture of your "Plan B", or walk-away position.

Spend more time listening than talking and make direct eye contact. Use the word "and" instead of "but". Understand what is important to the people you're dealing with. "Knowing what is really valued is a big part of assertive conflict resolution". What do you value most? Comment here and see you next class!