Hello, my friend! How are you? If you're out of time or "in a rush", go to the last paragraph of this text for a fast answer.

In times of immediate responses and connection 24 hours a day, talking about long-term transformation is a risk! But… we believe you can (and must!) dream big, and make a daily effort to get better every day. This is our mission - seeing you speaking English and being a Leader wherever you go. "The 5 Essential People Skills" was written by Dale Carnegie and its goal is to improve your people skills. In other words, to improve your relationships at work and at home.

Last class we talked about a culture of learning that should be cultivated in every company (and home, too!). Now we'll see things you shouldn't do when in conflict: don't call people names, don't point fingers, don't try to paint yourself as completely blameless. Those attitudes will increase self-justification and defensiveness by the other side.

Keep the focus on the present or the future. Don't get hung up on the past because "if you can't present yourself as a valuable asset to the future of the organization, your position is greatly weakened", says Dale. Pay attention to your body language once "90% of human interaction takes place through nonverbal communication". Facial expressions, gestures… they can all affect how you deal with conflict and how people respond to you.

"Positive body language means smiling, making eye contact". Dale Carnegie says that when you mirror the postures, gestures, and tone of voice of the other party, their brain receives some very reassuring signals. "Remember that conflict resolution is mostly based on intention". Don't let your ego prevent you from stopping conflict, my friend. Have you ever gotten into a conflict at work? Comment here and see you next class!