Hello, my friend! How are you? If you're out of time or "in a rush", go to the last paragraph of this text for a fast answer.

In times of immediate responses and connection 24 hours a day, talking about long-term transformation is a risk! But… we believe you can (and must!) dream big, and make a daily effort to get better every day. This is our mission - seeing you speaking English and being a Leader wherever you go. "The 5 Essential People Skills" was written by Dale Carnegie and its goal is to improve your people skills. In other words, to improve your relationships at work and at home.

Last class we learned that no matter how tactful, calm and assertive you are, sometimes (not always!) you'll face aggressiveness, and now we'll see how you can deal with it. Dale Carnegie says: "When the other person raises the stakes of the dialogue by becoming emotional, don't let that influence your behavior". How do we deal with it, then?

Don't let that behavior diminish your own importance or elevate that of the other person. Don't respond with aggressiveness of your own. By the same token, don't simply back off, says Carnegie. The author is teaching us to keep our balance (between passiveness and aggressiveness) and deal with aggression respectfully.

By seeing things from the other person's point of view. We benefit most when we see things from another perspective. Criticism is an opportunity for growth and even if you don't agree with 100% of it, accept it and recognize your faults so you can "lower the temperature of the discussion". I know you've already reacted aggressively when you faced situations like these. My question is: what would you do differently, if you had another opportunity? You have new opportunities coming soon, my friend. Comment here and see you next class!