Hello, my friend! How are you? If you're out of time or "in a rush", go to the last paragraph of this text for a fast answer.

In times of immediate responses and connection 24 hours a day, talking about long-term transformation is a risk! But… we believe you can (and must!) dream big, and make a daily effort to get better every day. This is our mission - seeing you speaking English and being a Leader wherever you go. "The 5 Essential People Skills" was written by Dale Carnegie and its goal is to improve your people skills. In other words, to improve your relationships at work and at home.

Before we study the techniques, remember: you must want to serve people. Serve their needs, not yours. Once you've paid attention to your customer, it's time to get his or her attention. Then you show their need, offer a solution and close the sale. Easy? It can be, if you've built trust.

There are some attitudes you must adjust when you're talking (and mainly, selling!) to people:

1- Eye contact: if you avoid it you're telling me you're unprepared or nervous.

2- Posture: slouching says that you lack confidence.

3- Rigidity: scratching yourself makes you look unsure.

Be open to serve, smile and look into my eyes. "Eye contact sends the message that you're confident, relaxed, and interested in what the other person has to say". Give me a solution to my need and close the deal. After you do it, treat me even better - that's the start of the next sale. Comment here about a good salesperson you've met and see you next class!